Policy
Refund Policy
This policy explains how Decipher IT Solutions handles cohort payments, cancellations, refunds, deposits, and payment plans. Final enrollment terms may be confirmed during the application and payment process.
Application-first enrollment
Students and families should complete the application process before submitting payment. Payment links are provided after review, session availability confirmation, and parent/guardian next steps.
Deposits
If a seat deposit is offered, the deposit may be used to reserve a student seat. Deposit terms, including whether the deposit is refundable or transferable, will be stated at the time the payment link is provided.
Cancellations before the cohort starts
Families who need to cancel before the cohort begins should contact Decipher IT Solutions as soon as possible. Refund eligibility may depend on timing, seat reservation status, payment plan status, and administrative preparation already completed.
After the cohort begins
Once the cohort begins, refunds may be limited because seats, instructor time, learning access, and program resources have been reserved. Decipher IT Solutions may review special circumstances on a case-by-case basis.
Payment plans
Payment plans must be kept current to maintain cohort access. Missed payments may affect access to live instruction, recorded materials, certificates, and continued participation.
Contact
For refund or payment questions, contact Decipher IT Solutions through the intake or contact form on this website.